As we know that all companies can create quality, if company likes to target it. Quality is for customer very important and it also gives company trust in the market that they know what they are doing.
But how to create quality so that company also could make profit? Maybe better to focus to make productivity better and via it get expected quality for products and services what company delivers for customer.
When company takes productivity to focus, they realize soon what else they need to have in place to reach better productivity:
- something what company can repeat – not too much unique actions
- processes which to follow
- less operations to do
This could lead to situation where company start to look what are really their products, what they should deliver to customer. Less products with some variants in module level, could give lot of flexibility with less costs and better productivity.
Creating first product strategy based on customer & market needs & current offering and then executing it for whole business from sales to services. One company truth about product where ever you work.
Based on this product strategy create processes which will be improved via delivered products. This start to create good ground for productivity and then for quality. Last comes profitability and all parties are happy: customer get what they need and company makes profit that can also invest for future needs.
Written by Tapio Juurakko 16.5.2019